Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Webstok (“we”, “our”, or “us”) handles the delivery of digital services, software systems, and technology solutions including web applications, mobile apps, ecommerce platforms, MVP systems, AI integrations, and business automation systems.

By engaging our services, you agree to the terms outlined in this policy.

1. Nature of Delivery

Webstok provides digital products and services only. We do not ship physical goods.

All deliverables are provided electronically and may include:

• Web applications and SaaS platforms
• Mobile applications (Android / iOS / PWA)
• Ecommerce systems and marketplaces
• Business automation and ERP systems
• AI integrations and digital solutions
• MVP systems and prototypes
• Documentation and deployment files

2. Delivery Timeline

Delivery timelines vary based on project scope, complexity, and requirements.

Typical timelines include:

• MVP Systems: 1–3 weeks (depending on scope)
• Custom Web & SaaS Projects: 4–12 weeks
• Mobile Applications: 4–10 weeks
• Ecommerce Systems: 3–8 weeks
• AI & Automation Integrations: 2–6 weeks

These timelines are indicative and may change based on:

• Client feedback and approvals
• Feature additions or scope changes
• Third-party integrations
• Complexity of requirements

3. Delivery Process

Delivery is carried out in structured phases:

1. Requirement finalization and system planning
2. Design and development phase
3. Testing and quality assurance
4. Deployment to staging/production environment
5. Final handover or launch support

Clients are updated at each stage of development.

4. Solution Partnership Model (Managed Delivery)

Under our Solution Partnership model:

• Systems are deployed on Webstok-managed infrastructure or approved client environments
• Continuous deployment, updates, and maintenance are included as per agreement
• Hosting, monitoring, and system support are managed during the subscription period
• Delivery is considered ongoing, not a one-time event

5. Access to Deliverables

Once a system is deployed:

• Clients are granted access based on the agreed contract terms
• Access may include admin panels, dashboards, or user portals
• Source code access or transfer terms are defined in the specific agreement

6. Third-Party Dependencies

Delivery timelines may be affected by third-party services such as:

• Payment gateways
• Cloud providers (AWS, Vercel, etc.)
• API services and external integrations
• App store approvals (Google Play / Apple App Store)

Webstok is not responsible for delays caused by external providers.

7. Delays and Extensions

While we aim to deliver within agreed timelines:

• Delays may occur due to scope changes, client feedback delays, or external dependencies
• Any significant timeline changes will be communicated in advance
• Revised delivery schedules will be mutually agreed upon

8. Acceptance of Delivery

A project or milestone is considered delivered when:

• The system is deployed or shared for review
• Required functionality is implemented as per agreed scope
• Client provides approval or does not raise issues within a reasonable review period

9. Support After Delivery

Post-delivery support is provided as per the agreed plan and may include:

• Bug fixes
• Performance monitoring
• Minor updates
• Technical assistance

Ongoing support is typically included under annual renewal plans.

10. Contact Information

For any delivery-related queries: