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Operations & Consulting
Customer Success Executive
Operations & Consulting
Customer Success Executive
Build strong post-delivery relationships by supporting clients after launch, understanding their needs and helping them get real value from digital systems. You will connect client feedback with internal teams for better outcomes.
Full-timeWork From HomeRemote, India
Role details.
Help clients adopt, use and succeed with Webstok's websites, platforms and technology solutions over time.
What you will do
- Support clients after project delivery with onboarding, usage and follow-up communication.
- Understand client goals, challenges and satisfaction across active accounts.
- Coordinate with project, support and growth teams on client needs and escalations.
- Identify opportunities for improvements, renewals, upsells or additional services.
What we are looking for
- Strong communication, empathy and relationship management skills.
- Ability to understand client business needs and explain solutions clearly.
- Comfort with follow-ups, account tracking and service-oriented work.
- Experience in client success, account management or technology services is a plus.
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